Since 2016, HCE Telecom has supported Halton Region with resilient, scalable connectivity across 150+ municipal sites. Through a flexible, carrier-agnostic solution and hands-on collaboration, HCE ensured seamless migration, minimized downtime, and earned re-selection through a second competitive RFP—reinforcing its role as a trusted long-term partner in Halton’s digital infrastructure.
In today’s digital world, regional governments need strong, resilient networks to support the communities they serve. Since 2016, HCE Telecom has partnered with the Region of Halton to deliver reliable and flexible network connectivity across more than 150 critical sites. From municipal offices and service hubs to field locations and health facilities, HCE's carrier-agnostic approach ensures seamless, always-on connectivity that Halton can count on.
A Flexible, Future-Ready Solution
The Region of Halton initially selected HCE through a competitive RFP process, seeking a partner to modernize its internet, WAN, and telephony services. HCE proposed a highly adaptable solution, combining multiple last-mile technologies—fibre optic, coax, DSL, and LTE - to maximize uptime, route around outages, and meet the diverse connectivity needs of all sites.
At the heart of the deployment was HCE’s commitment to reliable service and technical excellence. Customer Premises Equipment (CPE) was pre-configured and deployed to each site ahead of scheduled cutovers, ensuring smooth and coordinated transitions from the previous provider’s infrastructure. This proactive approach reduced potential disruptions and enabled a seamless migration.
A Collaborative Approach
Throughout the rollout, HCE assigned a dedicated service delivery team to lead the project and engage directly with the Region’s IT staff. Weekly calls provided clear updates, addressed concerns, and ensured alignment at every stage. During the migration process, Halton’s IT professionals had direct access t
The relationship and engagement brought a new perspective to the term partnership for Halton Region,” said Colin Tennyson, Manager of Digital Workplace and Technology at Halton Region. “The professionalism and technical competencies delivered by the HCE team were absolutely first class. They took the time to fully understand our priorities, risk tolerances, and concerns, then turned that into thoughtful design and implementation plans.
The collaborative nature of the project allowed for a transparent and agile implementation, with minimal downtime and strong cross-team communication. HCE’s responsiveness and technical depth proved vital in supporting a complex and critical regional network.
Continuing the Partnership
In 2024, the Region of Halton was required to issue a new public RFP to reevaluate its connectivity requirements. Following a competitive procurement process, HCE Telecom was once again selected—reinforcing the Region’s trust in HCE’s service quality, technical leadership, and ongoing commitment to customer success.
As the Region of Halton looks to the future, HCE remains a proud technology partner—providing the infrastructure and expertise to support a connected, resilient, and service-focused community.
“This collaboration not only enhanced the immediate project outcomes but also contributed to the broader goals of Halton Region’s strategic initiatives,” added Tennyson. “By prioritizing a deep understanding of regional needs, minimizing service disruptions, and leveraging technical expertise, the HCE team exceeded expectations and set a strong precedent for future partnerships.”
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