Last week, HCE Telecom announced a strategic partnership with Durham Broadband, and the response has been overwhelmingly positive. Behind the scenes, our teams at both organizations are energized and optimistic about what’s ahead.
By Rich Davidson, Director of Business Development & Product Strategy at HCE Telecom
Strengthening Durham’s Digital Future
Last week, HCE Telecom announced a strategic partnership with Durham Broadband, and the response has been overwhelmingly positive. Behind the scenes, our teams at both organizations are energized and optimistic about what’s ahead. By combining Durham’s extensive fibre network and the strong foundation the Durham Broadband team has built over the past five years with HCE’s proven toolkit for delivering purpose-built, mission-critical network solutions, we’re creating new opportunities for businesses and public-sector organizations across the region.
As someone who has spent my entire career championing independent telecom providers, I want to share why this partnership means so much, not just for us, but for the communities we serve. For me, it all comes down to delivering better outcomes for customers: data, voice, and cybersecurity solutions built for modern businesses, powered by enterprise-grade technology that you can trust, and supported by a local team of experts you'll know by name.
When you call, you're speaking directly with the network engineers who build and maintain your services — the same people who are invested in keeping your organization connected, secure, and supported around the clock.
Purpose-built Connectivity for Real-World Needs
We design every network with the customer’s specific needs in mind, not from a cookie-cutter template. That means:
- Tailored designs for education, municipal, and enterprise environments
- Scalable bandwidth and secure connectivity for evolving demands
- Flexible architectures that adapt as organizations grow and technology changes
Enterprise-grade Technology That Delivers
We leverage the same trusted platforms used by national carriers, but with the agility and care of a regional provider. Our approach includes:
- Proven enterprise-grade hardware and software from leading vendors
- Built-in redundancy and proactive monitoring for maximum uptime
- Secure, high-performance infrastructure designed for mission-critical operations
Personalized, responsive local technical support
Our customers never get lost in a call queue. When you reach out, you’re talking to the same people who built your network.
- Direct access to local engineers who know your environment inside and out
- 24/7 monitoring and rapid response from technicians you’ll know by name
- A partnership mindset — we take ownership of every service we deliver
What’s Next for Durham Broadband Customers
In the coming weeks, Durham Broadband customers will begin to meet the HCE Telecom team, myself included. We’re looking forward to connecting with you, learning more about your organization, and sharing how HCE can help make your network more secure, resilient, and ready for the future. This partnership isn’t about change for the sake of change; it’s about bringing together two local teams that share the same values, the same commitment to reliability, and the same passion for helping our communities thrive.
If you’d like to learn more about what this partnership means for your organization, or just want to meet the team behind your network, reach out anytime. We’d love to hear from you!
About the Author
Rich Davidson is the Director of Business Development & Product Strategy at HCE Telecom. With over 15 years of experience in product development, network operations, and presales across the telecom and data center industries, Rich has built a career around architecting mission-critical networks and bringing innovative, customer-focused solutions to life.
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