HCE Telecom designed and delivered a high-performance MPLS-based IPVPN solution for the City of Hamilton, connecting over 160 sites with secure, low-latency, and self-healing network infrastructure. With 99.9% uptime and tenfold speed increases at key locations, HCE is helping the City deliver reliable digital services and prepare for the future.
As the digital demands on municipal services continue to grow, so does the importance of a reliable and secure network infrastructure. Recognizing the need to evolve and enhance its connectivity, the City of Hamilton partnered with HCE Telecom to deliver a modern, high-performance network that supports critical services and positions the City for the future.
A Strategic Upgrade for a Growing City
Hamilton’s existing network had served the City well for many years. As technology and user needs advanced, it became clear that an upgrade was essential to maintain the high level of service that residents and staff rely on. HCE was selected to design and deliver a modern solution tailored to the City’s goals for performance, resilience, and scalability.
Leveraging a seamless integration of carrier-agnostic network infrastructure and wholly owned fibre, HCE implemented a fully managed, MPLS-based IPVPN solution to connect more than 160 City sites. The result: secure, low-latency, and self-healing Wide Area Network and internet connectivity with 99.9% uptime, enabling City departments to deliver digital services across the community.
HCE Telecom is a trusted local partner that brings the technical expertise, reliability, and responsiveness we need to support mission-critical City IT services. Their innovative approach ensures our network continues to evolve with the demands of a modern, connected municipality.
A Collaborative Approach to Long-Term Success
From day one, HCE and the City worked closely to ensure alignment at every stage. Regular stakeholder meetings continue to support transparent communication, informed decision-making, and proactive planning for site migrations, maintenance windows, and future enhancements.
Since the initial implementation, HCE has upgraded network connectivity at 100+ City locations, improving performance and increasing network speeds up to tenfold in many facilities. These upgrades empower staff to work more efficiently while ensuring residents have reliable access to online City services — from permit applications to recreation programs and beyond.
“HCE has been a true partner from the start - engaged, transparent, and aligned with our goals,” added Tehrani. “Their collaborative approach and consistent communication have enabled us to plan effectively, minimize disruption, and deliver real performance improvements across the City’s network.”
Responsive, Local Support Built In
Whether it’s a planned network enhancement or an urgent service request, the City of Hamilton benefits from HCE’s hands-on support model and local expertise. As a trusted partner, HCE provides direct access to experienced engineers, expert troubleshooting, and prompt service delivery—ensuring that issues are resolved quickly and efficiently. With 24/7/365 monitoring and support, the City of Hamilton can rely on HCE to minimize disruption, maintain continuity, and deliver maximum network reliability every day of the year.
A Trusted Partner in Digital Transformation
The City of Hamilton’s journey with HCE is a testament to the power of local partnership, shared vision, and purpose-driven technology. Together, we’re building a more connected, resilient city—one that’s ready to meet the needs of today and tomorrow.
Looking to modernize your municipal or enterprise network?
Let’s connect to explore how HCE can support your digital transformation with reliable, scalable, and secure connectivity.
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