The Art Gallery of Hamilton (AGH) is one of Canada’s oldest public art galleries and a cultural landmark for the City of Hamilton. To support its mission of connecting the community through art, AGH relies on strong digital infrastructure. Reliable connectivity powers day-to-day operations and protects critical communications. When bandwidth constraints and an unresponsive provider began to cause problems, AGH turned to HCE Telecom for a scalable, high-performance solution.
Extending Fibre to a Cultural Landmark
HCE expanded its network footprint by building dedicated fibre optic cable directly to the gallery. With this upgrade, AGH now benefits from premium business internet delivered over dedicated fibre. To further safeguard operations, HCE added automatic managed failover over DSL. This ensures that if the fibre path experiences an outage, critical services like voice over IP continue to run smoothly without disruption.
This new solution replaced a legacy service that lacked both bandwidth and scalability. By leveraging HCE’s local expertise and dedicated infrastructure, AGH now has the performance and reliability it needs to support both day-to-day operations and future growth.
Rapid Response with SIP Trunking
In addition to building fibre, AGH also needed immediate support for its voice services. When its existing provider became unresponsive during a critical time, HCE quickly delivered a temporary SIP Trunking solution. This rapid turnaround allowed the gallery to maintain voice operations and highlighted HCE’s ability to move fast when customers need it most.
“The high level of performance, support, and responsiveness we’ve received from HCE’s account team and technical staff has been outstanding,” said Ryan Carver, Lead of Security, Safety, and IT at the Art Gallery of Hamilton. “Their ability to move quickly and deliver reliable solutions has made a tangible difference for our operations.”
A Trusted Partner in Connectivity
From extending fibre to restoring voice services, HCE’s work with AGH demonstrates the importance of responsive support, reliable infrastructure, and a customer-first approach.
Supporting Hamilton’s Digital Future
As the Art Gallery of Hamilton continues to inspire, educate, and connect the community, HCE is proud to serve as its technology partner. Together, AGH and HCE are building a foundation of resilient connectivity that supports both cultural and operational excellence. Learn more about the Art Gallery of Hamilton here.
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